Legal

Terms of Service

Last Updated: September 30, 2026

1. Acceptance of Terms

By accessing or using the GetSurveyReady platform ("Platform," "Service," "we," "us," or "our") at getsurveyready.com, you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms, and Part A governs your organization's use. If you are an individual purchasing a standalone CEC/CSTE module for your own professional development and are not acting under an organizational subscription, Part B governs your purchase.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

GetSurveyReady provides an online employee education and training platform designed to assist sleep lab facilities in preparing for accreditation surveys conducted by the American Academy of Sleep Medicine (AASM) and the Accreditation Commission for Health Care (ACHC), and separately offers individual, BRPT-approved CSTE (Continuing Sleep Technology Education) modules directly to sleep technologists. The Service includes:

• Policy and procedure libraries specific to AASM and/or ACHC standards
• Employee training modules and quizzes
• Competency tracking and documentation
• Quiz result reporting and credential tracking
• Administrative dashboards for facility managers
• Standalone, individually-purchasable CEC/CSTE education modules

GetSurveyReady is an educational and administrative tool. It does not provide medical advice, legal advice, or guarantee accreditation outcomes.

PART A — ORGANIZATIONAL CLIENTS

This Part governs use of the Platform by a Client organization (a sleep lab or facility) and its employees under an organizational subscription. It incorporates what was previously a separate Subscription and Service Agreement

— the two are now a single set of terms for administrative simplicity. A Client may request a separately-negotiated, signed Subscription and Service Agreement instead of relying on this Part; contact support@getsurveyready.com.

A.1 Subscription and Payment

A.1.1 Subscription Plans

Access to the Service requires a paid subscription. Subscription tiers, features, and pricing are described on the pricing page at getsurveyready.com/pricing and are incorporated into these Terms by reference.

A.1.2 Billing

Subscriptions are billed on a monthly or annual basis as selected at signup. All fees are charged in U.S. dollars. Payment is processed through Stripe, a third-party payment processor. By providing payment information, you authorize us to charge your payment method for all fees due.

A.1.3 Automatic Renewal

Each subscription automatically renews at the end of its twelve (12) month term for another twelve (12) month term, at the then-current price, whether billed monthly or annually, unless Client cancels in writing before the renewal date as described in Section A.4.1. You will receive a renewal reminder at least 7 days before the renewal date.

A.1.4 Minimum Commitment Term

Regardless of whether Client selects monthly or annual billing, Client commits to a minimum initial term of twelve (12) months from the Effective Date of their subscription ("Minimum Term"). Client may not cancel for convenience before the end of the Minimum Term, and fees for the full Minimum Term remain due and payable even if Client stops using the Platform. Monthly-billed Clients who cancel before completing the Minimum Term remain responsible for the remaining monthly payments through the end of the Minimum Term, which are the agreed subscription price for the committed term and not a penalty. This Minimum Term protects GetSurveyReady's investment in onboarding, content access, and proprietary methods, and discourages short-term access intended to copy or replicate the Platform's content, structure, or methods. After the Minimum Term, ordinary renewal and cancellation provisions govern.

A.1.5 Price Changes

We reserve the right to change subscription pricing with 30 days written notice. Continued use of the Service after the notice period constitutes acceptance of the new pricing. Price changes will not apply to a billing period already paid for.

A.1.6 Taxes

You are responsible for any applicable sales taxes, use taxes, or similar charges arising from your use of the Service.

A.1.7 Late Payment

If payment is not received within 10 days of the due date, we reserve the right to suspend access to the Platform until payment is received. Past-due amounts accrue interest at the lower of 1.5% per month or the maximum rate allowed by Texas law.

A.2 What GetSurveyReady Promises to Deliver

A.2.1 Platform Availability (Uptime)

GetSurveyReady will use commercially reasonable efforts to maintain Platform availability of at least 99% uptime measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance when possible.

A.2.2 Content Maintenance

GetSurveyReady will review Platform policy and training content at least annually and update content when AASM or ACHC publish revisions to their standards. We cannot guarantee same-day updates when accreditation bodies release changes.

A.2.3 Support

GetSurveyReady will provide customer support via email at support@getsurveyready.com. We will respond to support requests within 5–7 business days.

A.2.4 Data Security

GetSurveyReady will maintain reasonable technical and administrative safeguards to protect Client Data, as described in the Privacy Policy at getsurveyready.com/privacy.

A.3 What GetSurveyReady Does Not Promise

• Accreditation Guarantee: GetSurveyReady does not guarantee that use of the Platform will result in successful accreditation or survey outcomes. The Platform is an educational tool; accreditation decisions are made by AASM, ACHC, and their surveyors. Users are responsible for independently verifying that their policies and procedures meet current AASM and/or ACHC requirements.
• Regulatory/Legal Advice: Platform content is educational in nature and does not constitute legal, medical, or compliance advice.
• Uninterrupted Service: While we target 99% uptime, we do not guarantee the Platform will be error-free or available at all times.

A.4 Cancellation Policy

A.4.1 Client-Initiated Cancellation

To cancel, an authorized representative of Client must send written notice to support@getsurveyready.com before the renewal date, subject to the Minimum Commitment Term in Section A.1.4. Cancellation takes effect at the end of the current twelve (12) month term. Verbal requests, or simply stopping use of the Service, do not cancel the subscription. We do not provide pro-rated refunds for unused time.

A.4.2 Annual Subscriptions

If you subscribed on an annual plan and cancel before the end of the annual term, no refund will be issued for the remaining months, unless otherwise required by applicable law.

A.4.3 GetSurveyReady-Initiated Termination

We reserve the right to suspend or terminate your account immediately if: you violate these Terms; we are required to do so by law; or you fail to pay fees when due after notice. Upon termination for cause, we may delete your data without the retention period described below. Termination for cause does not relieve Client of fees owed for the remainder of the Minimum Term.

A.4.4 Effect of Cancellation

Upon cancellation:

• Your access to the Platform will terminate at the end of the billing period.
• You may export your employee data and completion records before termination, and for 30 days after.
• We will retain your data for 90 days after termination, after which it may be permanently deleted.

A.5 Data Ownership

A.5.1 Your Data

You retain ownership of all data you upload to or generate within the Platform, including employee records, quiz results, and policy acknowledgments ("Client Data"). We do not claim any ownership rights in your Client Data.

A.5.2 License to Us

By using the Service, you grant us a limited, non-exclusive license to host, store, process, transmit, back up, secure, and display your Client Data as needed to provide, maintain, and protect the Service.

A.5.3 Anonymized Data

We may use de-identified, aggregated, non-personally-identifiable data derived from platform usage for product improvement, analytics, and benchmarking purposes. GetSurveyReady will not attempt to re-identify this data.

A.6 Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable regulation
• Upload or transmit content that is fraudulent, defamatory, or that infringes on the intellectual property rights of others
• Attempt to gain unauthorized access to any part of the Platform or its underlying systems
• Share your account credentials with individuals outside your organization
• Resell, sublicense, or redistribute access to the Platform without our written consent
• Enter, upload, or transmit any Protected Health Information (PHI) as defined under HIPAA — see Section A.7 below

A.7 No Protected Health Information (PHI) — Read Carefully

GetSurveyReady's platform is not designed, built, certified, or intended to store, transmit, receive, or otherwise process Protected Health Information (PHI), as PHI is defined under HIPAA (45 CFR §160.103). This is not a general disclaimer — it is a hard boundary of the Platform's design. The Platform manages staff training records, employee credentials, policy acknowledgments, QAPI/operational records, and accreditation survey-readiness tracking. It is not a system of record for patient data of any kind, and it must never be used as one.

A.7.1 Absolute Prohibition

Client and its Users must never enter, upload, attach, paste, or otherwise input into the Platform any information that identifies or could reasonably identify a patient, including but not limited to: patient names, dates of birth, addresses, medical record numbers, sleep study results, diagnoses, treatment records, insurance/billing information, or any other individually identifiable health information. This prohibition applies to every part of the Platform, including free-text fields, uploaded attachments, QAPI meeting minutes, policy notes, and any AI-assisted features.

A.7.2 Why This Matters Legally

Because the Platform is not designed to receive PHI and Client is contractually prohibited from entering it, GetSurveyReady does not act as a "Business Associate" under HIPAA and does not enter into or offer Business Associate Agreements (BAAs). If Client or its Users violate Section A.7.1 by entering PHI into the Platform anyway, that is a material breach of these Terms, done without GetSurveyReady's knowledge or authorization, and does not retroactively create a Business Associate relationship or any HIPAA obligation on GetSurveyReady's part.

A.7.3 Your Own HIPAA Obligations Are Yours Alone

Sleep labs and other healthcare facilities using this Platform are, in their own right, Covered Entities under HIPAA and are solely and fully responsible for their own HIPAA compliance with respect to their patients' health information. Client's patient records live in Client's own electronic health record (EHR), scheduling, billing, and clinical systems — not in GetSurveyReady. GetSurveyReady helps Client with staff education, credential tracking, and accreditation survey-readiness; GetSurveyReady has no role in, access to, visibility into, or responsibility for Client's patient data or Client's HIPAA compliance program. Nothing in this Agreement or in GetSurveyReady's provision of the Service should be construed as GetSurveyReady assuming any part of Client's HIPAA obligations.

A.7.4 Organization Acknowledgment Required

Because this distinction is central to both parties' legal exposure, an authorized representative of each Client organization must separately sign a No-PHI Compliance Acknowledgment (in addition to accepting these Terms generally) before the organization's account is activated, confirming the organization understands and agrees to Sections A.7.1–A.7.3. See the separate No-PHI Compliance Acknowledgment document; it is incorporated into these Terms by reference and its signed record is retained for the duration of the subscription plus the record retention period described in the Privacy Policy.

A.7.5 Indemnification for PHI Violations

If Client or any of its Users violates Section A.7.1, Client agrees to indemnify, defend, and hold harmless GetSurveyReady from any claims, fines, penalties, or damages (including reasonable attorneys' fees) arising from that violation, in addition to the general indemnification obligations in Section A.11.

A.7.6 Discovery of PHI

If GetSurveyReady becomes aware that PHI has been entered into the Platform in violation of these Terms, GetSurveyReady may, at its discretion and without liability: remove or quarantine the offending data, suspend the affected account pending Client's confirmation of remediation, and/or notify Client of the violation.

GetSurveyReady's response to a violation does not constitute an admission that GetSurveyReady is a Business Associate or otherwise subject to HIPAA.

A.8 Intellectual Property

A.8.1 Platform Content

All content provided by GetSurveyReady, including but not limited to policy templates, training modules, quiz questions, course materials, the survey-readiness scoring methodology, and software ("Platform Content"), is the sole property of GetSurveyReady and is protected by copyright, trademark, trade secret, and other applicable intellectual property laws. GetSurveyReady's platform design, methods, and processes are the subject of one or more patent-pending applications, and "GetSurveyReady" and its logos are trademarks of GetSurveyReady, LLC, whether or not registered.

A.8.2 License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform Content solely for your internal employee education and accreditation preparation purposes during your active subscription period.

A.8.3 Restrictions

You and your Users shall not, directly or indirectly: copy, reproduce, distribute, modify, create derivative works from, or publicly display any Platform Content without our prior written consent; reverse engineer, decompile, or attempt to derive the source code or underlying methods of the Platform; build, or assist any third party in building, a competing product or service that replicates the Platform's content, structure, scoring methodology, or methods; or use the Platform to benchmark or develop a similar offering. Policy templates may be adapted for internal use within your facility but may not be resold, redistributed, or used to create a competing product.

A.9 Client Responsibilities

Client agrees to:

• Provide accurate facility and billing information
• Designate an administrator responsible for managing employee access
• Use the Platform only for lawful purposes and in accordance with these Terms
• Not share login credentials outside of their organization
• Ensure employees using the Platform are informed of applicable data collection as described in the Privacy Policy
• Comply fully with Section A.7 (No PHI)

A.10 Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, and to use such information only for the purposes of the parties' relationship. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. This obligation continues for three (3) years after disclosure, except that trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

A.11 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GETSURVEYREADY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES ARISING FROM YOUR FAILURE TO ACHIEVE ACCREDITATION OR PASS A SURVEY
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR DATA
• DAMAGES ARISING FROM CLIENT'S OR ITS USERS' VIOLATION OF SECTION A.7 (NO PHI)

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO GETSURVEYREADY IN THE 12 MONTHS PRECEDING THE CLAIM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

A.12 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
• THE PLATFORM CONTENT WILL BE CURRENT, COMPLETE, OR ACCURATE AT ALL TIMES
• USE OF THE PLATFORM WILL GUARANTEE ACCREDITATION SUCCESS

Policy and standards content is reviewed periodically but accreditation standards change. It is your responsibility to verify compliance with current AASM and ACHC standards.

A.13 Indemnification

You agree to indemnify, defend, and hold harmless GetSurveyReady and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms, including Section A.7 (No PHI)
• Your violation of any applicable law or regulation, including your own HIPAA obligations as a Covered Entity
• Any claim by a third party related to your Client Data

PART B — INDIVIDUAL CEC / CSTE PURCHASERS

This Part governs purchases made by an individual person (for example, a sleep technologist) who buys one or more standalone continuing-education modules or CSTE credits directly from GetSurveyReady, separate from any organizational subscription. If you access the Platform as an employee under your employer's organizational subscription, Part A governs your access instead — Part B applies only to your personal, direct purchases.

B.1 Eligibility

You must be at least 18 years old and purchasing for your own professional development. Individual Modules are sold to you as an individual; they are not an organizational subscription and do not include the administrative dashboard, multi-user management, or accreditation-readiness tooling provided to organizations under Part A.

B.2 Purchase, Pricing, and Payment

B.2.1 Pricing

Individual Modules are priced as listed at checkout. Prices are in U.S. dollars and may change at any time; the price shown at the time of your purchase applies to that purchase.

B.2.2 Payment

Payment is processed via Stripe at the time of purchase. You authorize GetSurveyReady to charge your selected payment method for the modules you purchase.

B.2.3 One-Time Purchase

Unless expressly stated as a subscription at checkout, each Individual Module is a one-time purchase granting you access for your own personal, non-transferable use.

B.3 Continuing-Education Credit

B.3.1 Credit Approval

GetSurveyReady's Individual Modules are intended to qualify for BRPT-approved CSTE credit toward RPSGT renewal. Credit availability is contingent on BRPT approval at the time of purchase. If a module is not yet approved, that status will be disclosed at checkout, and no representation of approved credit is made until approval is confirmed.

B.3.2 Certificates

Upon successful completion of a module (including any required quiz/passing score), you will receive a completion certificate reflecting the credit value, if any, for that module, issued using BRPT's official certificate format and referencing BRPT's assigned course and program approval numbers for that module.

B.3.3 Your Responsibility

You are solely responsible for confirming that a given module satisfies your specific licensure/credential renewal requirements and for reporting your credits to BRPT or any other body. GetSurveyReady does not guarantee acceptance of any credit by any credentialing body.

B.4 License and Personal Use

GetSurveyReady grants you a limited, non-exclusive, non-transferable, revocable license to access and complete the Individual Modules you purchase, solely for your own personal continuing education. You may not share, resell, sublicense, record, reproduce, or redistribute the modules or their content, and you may not use them to create or assist a competing product or training offering.

B.5 Refunds

Because Individual Modules are digital content delivered immediately, all sales are final and non-refundable once a module has been started or completed, except where a refund is required by applicable law. If you believe a module was charged in error or is technically inaccessible, contact support@getsurveyready.com.

B.6 No Protected Health Information (PHI)

Individual Modules are educational only. You must never enter any patient data or Protected Health Information (PHI), as defined under HIPAA, into the Platform. See Section A.7 above for the full explanation of why this matters — it applies equally to individual purchasers. By purchasing an Individual Module, you acknowledge and agree to this restriction.

B.7 Intellectual Property

All Individual Modules, including their content, structure, quiz banks, and methodology, are the sole property of GetSurveyReady, LLC and are protected by copyright, trademark, and trade-secret law. GetSurveyReady's platform design, methods, and processes are the subject of one or more patent-pending applications.

Purchasing an Individual Module grants only the limited personal-use license in Section B.4 and conveys no ownership or other rights in GetSurveyReady's intellectual property.

B.8 Disclaimers and Limitation of Liability

Individual Modules are educational in nature and do not constitute legal, medical, or compliance advice. To the maximum extent permitted by law, GetSurveyReady's total liability arising from your purchase of an Individual Module shall not exceed the amount you paid for that module, and GetSurveyReady shall not be liable for any indirect, incidental, special, or consequential damages.

B.9 Support

Support for individual purchases is provided via email at support@getsurveyready.com. We aim to respond within 5–7 business days.

PART C — TERMS APPLICABLE TO ALL USERS (ORGANIZATIONAL AND INDIVIDUAL)

C.1 User Representations

By using the Service, you represent and warrant that: (1) you have the legal capacity and agree to comply with these Terms; (2) you are not a minor in the jurisdiction in which you reside (see also Part B.1's 18-and-over requirement for individual purchasers); (3) you will not access the Service through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the Service for any illegal or unauthorized purpose; and (5) your use of the Service will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Service.

United States residency. The Service is intended for use only by individuals and organizations located in the United States. By using the Service, you represent that you and, if applicable, your organization are located in the United States. GetSurveyReady does not target, market to, or monitor the behavior of individuals in the European Union, the European Economic Area, or the United Kingdom, and does not offer the Service to them.

C.2 Prohibited Activities

You may not access or use the Service for any purpose other than that for which we make it available. As a user of the Service, you agree not to:

• Enter, upload, or transmit any Protected Health Information (PHI) into the Service — see Section A.7
• Use the Service to advertise or offer to sell goods and services unrelated to your use of the Service
• Sell or otherwise transfer your account or profile to another person
• Systematically retrieve data or content from the Service to build a collection, compilation, database, or directory without our written permission
• Trick, defraud, or mislead us or other users, including any attempt to learn sensitive account information such as passwords
• Circumvent, disable, or otherwise interfere with security-related features of the Service
• Use the Service in a manner inconsistent with any applicable laws or regulations
• Upload or transmit viruses, Trojan horses, or other material that interferes with any party's use of the Service or that modifies, impairs, or disrupts the Service
• Engage in any automated use of the Service, including scripts, data mining, or similar data-gathering tools, except standard search-engine indexing
• Attempt to impersonate another user, or use another user's account or credentials
• Attempt to bypass any measures of the Service designed to prevent or restrict access
• Reverse engineer, decompile, or disassemble any part of the Service's software, except as permitted by applicable law
• Use the Service as part of any effort to compete with us, to build a competing product or service, or for any revenue-generating endeavor not specifically endorsed by us — see also Section A.8.3

C.3 Submissions and Feedback

If you send us any question, comment, suggestion, idea, or feedback about the Service ("Submissions") other than Client Data (governed by Section A.5) or your purchased Individual Module progress (governed by Part B), you agree that we may use and share that Submission for any purpose, commercial or otherwise, without compensation or attribution to you. You are responsible for your Submissions and confirm they don't violate a third party's rights or contain anything unlawful, defamatory, or confidential.

C.4 Services Management

We reserve the right, but not the obligation, to: (1) monitor the Service for violations of these Terms; (2) take appropriate legal action against anyone who violates the law or these Terms; (3) restrict, suspend, or disable access to any part of the Service at our discretion; and (4) otherwise manage the Service in a manner designed to protect our rights and property and the proper functioning of the Service.

C.5 Modifications and Interruptions to the Service

We reserve the right to change, modify, update, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We are not liable for any loss, damage, or inconvenience caused by your inability to access the Service during any downtime, maintenance window, or discontinuance, though we will make commercially reasonable efforts consistent with Section A.2.1 (Uptime).

C.6 Corrections

There may be information on the Service that contains typographical errors, inaccuracies, or omissions (including pricing and availability). We reserve the right to correct any such errors and to update information on the Service at any time, without prior notice.

C.7 User Data

Although GetSurveyReady performs regular routine backups of Client Data (see Section A.5 for ownership), you are solely responsible for data you enter into the Service, and we have no liability for any loss or corruption of data except as caused by our own gross negligence or willful misconduct. This does not limit GetSurveyReady's obligations regarding Client Data ownership and export rights described in Section A.5 and A.4.4.

C.8 Electronic Communications, Transactions, and Signatures

Using the Service, sending us emails, and completing online forms and attestations constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, policy acknowledgments, and other communications and records we provide or capture electronically — including the electronic signatures used throughout the Service for policy attestations, module completions, and the No-PHI Compliance Acknowledgment — satisfy any legal requirement that such communications or signatures be in writing, consistent with the federal E-SIGN Act (15 U.S.C. §7001) and the Texas Uniform Electronic Transactions Act. You waive any right to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted by applicable law.

C.9 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. You and GetSurveyReady irrevocably consent that the state and federal courts located in Tarrant County, Texas shall have exclusive jurisdiction to resolve any dispute not subject to arbitration under this section.

Informal Negotiations. To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (a "Dispute"), the parties agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Informal negotiations commence upon written notice from one party to the other.

Binding Arbitration. If the parties are unable to resolve the Dispute through informal negotiation, the Dispute shall be finally resolved by binding arbitration in Texas under the Commercial Arbitration Rules of the American Arbitration Association for organizational Clients, or its Consumer Arbitration Rules for individual purchasers under Part B. The arbitration shall be conducted by a single arbitrator, in English. GetSurveyReady will pay arbitration fees to the extent they are deemed excessive under applicable law, so this arbitration provision remains enforceable.

Restrictions. Any arbitration shall be limited to the Dispute between the parties individually. No arbitration shall be joined with any other proceeding; there is no right to arbitrate any Dispute on a class-action basis or in a representative capacity on behalf of the general public or other persons.

Exceptions. The parties agree the following Disputes are not subject to informal negotiation or arbitration: (a) any Dispute seeking to enforce or protect, or concerning the validity of, GetSurveyReady's intellectual property rights; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use of the Service; and (c) any claim for injunctive relief. These Disputes may be brought directly in the courts identified above.

Time limit to bring a claim. To the extent permitted by applicable law, any cause of action or claim arising out of or related to these Terms must be filed within two (2) years after such claim arose, or that claim is permanently barred.

C.10 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO WARRANTY OR REPRESENTATION ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE'S CONTENT OR ANY THIRD-PARTY WEBSITE LINKED TO THE SERVICE, AND WE ASSUME NO LIABILITY FOR: (1) ERRORS OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND ANY PERSONAL INFORMATION STORED THEREIN; (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; OR (5) ANY BUGS, VIRUSES, OR THE LIKE

TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY. Some of these disclaimers may not apply to you if your state does not allow certain limitations on implied warranties — in that case, only the disclaimers permitted by your state's law apply, and you may have additional rights.

See also Sections A.3 (What GetSurveyReady Does Not Promise), A.12, and B.8, which address accreditation-specific and purchase-specific disclaimers in more detail.

C.11 Data Breach Notification

In the event of a data breach affecting your personal data (such as your name, email address, or account credentials), GetSurveyReady will notify affected individuals in accordance with the Texas Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code §521.053). Because the Platform does not contain Protected Health Information, this notification is governed by Texas's general breach notification law rather than HIPAA's breach notification rule (45 CFR §164.400 et seq.) — notably, this means no U.S. Department of Health and Human Services reporting, no HIPAA 60-day notification deadline, and no HIPAA media-notification threshold apply, because they only apply to breaches of PHI. See the Privacy Policy for full details. If affected individuals reside in other states, GetSurveyReady will also notify them as required by the breach notification law of their state of residence.

C.12 Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify affected users of material changes by email or by posting a notice on the Platform at least 30 days before the changes take effect. Continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. Changes apply only to use of the Service after they take effect and do not apply to disputes that arose earlier.

C.13 Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and (for organizational Clients) any signed No-PHI Compliance Acknowledgment, constitute the entire agreement between you and GetSurveyReady regarding the subject matter herein.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
• No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No Joint Venture: Nothing in these Terms creates any joint venture, partnership, employment, or agency relationship between you and GetSurveyReady.
• No Construction Against Drafter: These Terms will not be construed against GetSurveyReady merely because GetSurveyReady drafted them.

C.14 Contact Information

For questions about these Terms, contact:

Email: support@getsurveyready.com Website: getsurveyready.com